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micheal L
1 reviews | Active since Mar 2012
13 Jun 2022, 14:11
OK Foods in Kimberley ****
Ok foods in Kimberley almost made me pay R79.00 for candyfloss. I payed R97.00 for a bag of doritos and candy floss. The amount was scanned and I tapped with my card. When leaving the store I saw on my slip the mistake. Imagine how frustrated I was. After reporting the incident they made me wait about 20min for something I did not even do wrong. People be warned OK foods will trick you like this. They just came back without even a sorry. Made some arrngement and gave me money back. This is terrible how many people dont get ****med lile this. I am disgusted and I told them of my disgust and they just ignored me and continued with life like Im crazy. Be warned.
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OK Foods's replyOfficial
14 Jun 2022, 09:46Dear Micheal,
We at OK Franchise Division expect our franchise owners to be committed to offering the best service to their customers and they are proud to base our successful business model on their excellent customer services.
This matter will be escalated directly to the store owner of the specific store in question. We have two OK Foods stores in Kimberley, would you mind please pointing out the correct store by checking the store addresses below:
OK FOODS K & B | 9 STANLEY ROAD
OK FOODS TOWERS | 108 LONG STREET
OK FOODS TOWERS | 108 LONG STREET
Your complaint will receive urgent attention and corrective action will be taken where needed, after concluding their investigation.
Kind regards
OKFD team
OKFD team
OK Foods's reply14 Jun 2022, 09:46
Official
Dear Micheal,
We at OK Franchise Division expect our franchise owners to be committed to offering the best service to their customers and they are proud to base our successful business model on their excellent customer services.
This matter will be escalated directly to the store owner of the specific store in question. We have two OK Foods stores in Kimberley, would you mind please pointing out the correct store by checking the store addresses below:
OK FOODS K & B | 9 STANLEY ROAD
OK FOODS TOWERS | 108 LONG STREET
OK FOODS TOWERS | 108 LONG STREET
Your complaint will receive urgent attention and corrective action will be taken where needed, after concluding their investigation.
Kind regards
OKFD team
OKFD team