GM
Gerald M
1 reviews | Active since May 2020
25 Sept 2020, 08:13
OK Foods Gordon's Bay the worst shopping experience EVER.
I recently had the misfortune to shop at OK Foods Gordon's Bay.
After opening meat I bought at this store, I found the meat to have a very foul smell.
I took this meat back to OK Foods Gordon's Bay to complain about this, and I spoke to the owner of this store, a certain Leos, surname unknown.
This Leon was extremely unhelpful and very rude, refusing to take any responsibility. He behaved like an absolute *** towards me, displaying no respect or any manners at all.
I was extremely upset upset and this matter is still not solved.
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Replies (1)
OK Foods's replyOfficial
30 Sept 2020, 16:44Dear Gerald,
We have a zero-tolerance policy when it comes to delivering food products that is off to our customers.
This is why all OK Stores follow a strict food rotation policy, as it is an important factor taken into consideration when we order our stock, stock our shelves, organize our stores and reduce our losses.
Please accept our sincere apology for the meat bought at OK FOODS GORDONS BAY and also the bad service you have received. This incident is receiving urgent attention on the highest level and corrective action will be taken, after concluding our investigation.
We want to assure our customers that measures have already been put in place to prevent a recurrence and to ensure that our stringent food rotation procedures are always adhered to.
Kind regards,
OKFD team
OKFD team
OK Foods's reply30 Sept 2020, 16:44
Official
Dear Gerald,
We have a zero-tolerance policy when it comes to delivering food products that is off to our customers.
This is why all OK Stores follow a strict food rotation policy, as it is an important factor taken into consideration when we order our stock, stock our shelves, organize our stores and reduce our losses.
Please accept our sincere apology for the meat bought at OK FOODS GORDONS BAY and also the bad service you have received. This incident is receiving urgent attention on the highest level and corrective action will be taken, after concluding our investigation.
We want to assure our customers that measures have already been put in place to prevent a recurrence and to ensure that our stringent food rotation procedures are always adhered to.
Kind regards,
OKFD team
OKFD team