EF
Elize F

1 reviews | Active since May 2016

27 Feb 2021, 12:45

OK Foods GANSBAAI - wish I could give them ZERO STARS!!!

Same old, same old" no bread situation that I have complained about last year Oct 2020 - I am so frustrated with the bread situation at OK Foods Gansbaai that I will rather shop elsewhere. I have tried numerous times to get a bread but there is never bread available for clients - the clients who buy groceries at the OK.

Go the the OK at 10:00 on Saturday morning just to find no white bread at all. When you inquire they say be at the OK at 008:00 tomorrow/Sunday as the people who collect the trollies bread will only be here at 09:00. Sunday morning at 08:00 - no BREAD AT ALL. Then they say you have to order bread and they will keep it for you - Yes order every day and they will keep your one or two breads for you - laughable situation! Send my son on Tuesday for bread - no bread at all, Wednesday same "no bread" situation! I am done complaining, have started shopping at SPAR where there is always white bread for all the clients! It is a pity that SOME BUSINESSES never learn to RESPECT the clients that shop with them.

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Replies (1)
OK Foods
OK Foods's reply29 Jun 2021, 16:42
Official
 Dear Elize
 
We at OK Franchise Division expect our franchise owners to be committed to offering the best service and product to their customers and they are proud to base our successful business model on their excellent customer services. 
 
Only the best behaviour is expected from all of their staff at all times. This matter will be escalated directly to the store owner of this OK store.
 
Your complaint will receive urgent attention and corrective action will be taken where needed, after concluding their investigation. 

I will email yourself directly to get some more information.
 
Kind regards, 
OK Franchise Division Team