wB
wilma B

1 reviews | Active since Oct 2013

13 Oct 2020, 17:25

Ok express Currie avenue

<div>Hi hope you all fine. I went to ok express store yesterday. They have a special on mister sweets gums and jelly assorted. On their promotion display were peanuts in a chocolate coating I took one peanut and ,2 other packets Once I get to the till to pay the cashier inform me the mister sweets peanuts are not on special. I explain to her it's on the display shelves. The supervisor on duty over hear the conversation he inform me the stock was not pack wrongly I ask to speak to manager first he told me the manager is not available I look in the office the office are next to the. Paycounter. I saw the manager and went to tel them about the incident. I show him their display and he say the pack wrong. You can not have the peanuts . He was not friendly at all make me feel if I was in the wrong. I told him I write a review then he reply people like you just want to make trouble were is the prove. I told him the cameras in the shop I just feel he must see that his staff must pack the shelves the right way. It's not the customer fault they in the wrong

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Replies (2)
wB
wilma B's update13 Oct 2020, 17:38
Reviewer Update
Sorry the rating is wrong must be one star only
OK Foods
OK Foods's reply15 Oct 2020, 16:45
Official
Dear Wilma, 

We at OK Franchise are committed to offering the best service and product to our customers and we are proud that we base our successful business model on our excellent customer services. 

Only the best behaviour is expected from all of our staff at all times; and we therefore wish to apologise on behalf of OK EXPRESS CURIE LAAN and OKFD for this unfortunate incident.   

This matter is now receiving urgent attention and corrective action will be taken where needed, after concluding our investigation. 

Kind regards 
OKFD team