ER
Ethan R

1 reviews | Active since May 2020

30 Sept 2021, 13:27

Most horrible experience, the white owner publically humiliated infront of his staff and the other customers, he then said that I am not allowed to set foot back into his store, I have been ill treated and my basic human rights has been infringed

Most horrible experience, the white owner publically humiliated infront of his staff and the other customers, he then said that I am not allowed to set foot back into his store, I have been ill treated and my basic human rights has been infringed. The managers on duty was John and Olivia and they did not care and they were told that they should look at me and not allow me into the store again. He said he doesn't care about government and that it is his private business and that he has the right to admission. He became ****** towards me and my gardener because we wanted to exercise our right to contact the consumer protector. I will not accept this unfair treatment as I was abused verbally by what he said and I feel that now my confidence in general to the public has been tarnished.

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Replies (1)
OK Foods
OK Foods's reply01 Oct 2021, 15:52
Official
 
Dear Ethan, 

OK Franchise has a zero-tolerance policy when it comes to ****** in our retail stores.  As our national constitution outlines principles of non-racialism, non-***ism and equality before the law, we therefore strive to ensure that the staff in all our stores conducts themselves accordingly at all times. 

This unfortunate incident at our OK store will be receiving our urgent attention on the highest level and corrective action will be taken where needed, after concluding our investigation. 

We want to assure all our customers and staff that we take this matter very seriously and that we have stringent regulations in place to prevent any recurrences in our stores. 

We will give you a call shortly. 

Kind regards 

OKFD team