CG
Constance G

1 reviews | Active since Feb 2019

24 Mar 2019, 21:22

Morris!!!!

I have never been so disrespected and disregarded in my life. No respect for customers and customer service at all. Here I am, running to purchase food for my children as they came for school holidays and we arrived late from Rustenburg to OK foods in Mafikeng, they allow me in at around 19:55. I Acknowledge it was late, but I should have been informed that I should not make groceries at this time and I would have left. Cool, my boys and I start with our shopping and boom. A lady screens at us "hey, they are going to switch off the lights!!". And I'm like, no ways, we are still here and I am sure customers do come first here. My boys and I still at it, then boom ?lights off???. Okay, I wait for Morris to come so I can inform him that I am still busy and I obviously cannot see... Wow, he comes.! Me: sorry, but we cannot see... Morris: ? looks at me, turns around and ignores me. Wow, I am so sure if it was a white person he wouldn't have done that. So because I am black, I am disrespected and ignored like that???... I use this store almost everyday and have grown to love it, but today Morris takes the "worst service" ever cup. I work with customers daily and I know that such behavior is not allowed. As long as a customer is still inside, no one has the right to chase them away and treat them like a dog!! I'm lost for words shem!!

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Replies (1)
OK Foods
OK Foods's reply03 Jun 2019, 14:09
Official
 Dear Constance , 

We at OK Franchise are committed to offering the best service and product to our customers and we are proud that we base our successful business model on our excellent customer services. 

Only the best behaviour is expected from all of our staff at all times; and we therefore wish to apologise on behalf of OK FOODS INTERMEAT and OKFD for this unfortunate incident.   

This matter is now receiving urgent attention and corrective action will be taken where needed, after concluding our investigation. 

Constance, would you mind please emailing me your email address and cell number so we can communicate more efficiently and get in contact with yourself? ***

Regards,
OKFD team