SS
Samantha S

1 reviews | Active since Sept 2020

05 Nov 2021, 04:36

*********** manager

I was at OK mini market in Athlone. I needed mushrooms but the ones on the shelf were a bit brown and looked offish. I asked an assistant who firstly said thr was nothing at the back but when I asked for a discount on it more mushrooms suddenly came out. Those were just as terrible. I told them mushrooms are poisonis and cannot be sold like that. The assistant advised that only the boss can make decisions on discounts and he wasn't around. I asked if the boss cannot be contacted and no answer. I then made my way to the cashier in the hope to speak to a manager. The manager advised that she cannot give me discount and fetched me a more disgusting packet and wanted to give me R5 off. At that point I noticed that all th mushrooms were dated sell by 2nd November and today is the 4th. I told her in fact these should not be on the shelf as it's expired. The manager still insisted that she cannot give me a discount. At that point I didn't want a discount since it was expired and told them to take it off the shelf. The manager was still adamant that she cannot give me a discount and has to sell at full value. Is this really the service you want to receive? So if I got food poisoning they would not even care? How can you still sell expired mushrooms knowingly. This is not expired chips or porridge that would still be OK a week later this is mushrooms that definitely is poisonous. And the manager looked at me like I was talking nonsense and all I wanted was a discount. I didn't care about the discount once I realized it was expired. I walked out of the shop leaving my other groceries as well since the service was pathetic no apology or empathy for the customer. A manager should be able to make a decision or why call yourself the manager. Or if you don't have that power call the boss go the extra mile and make that customer feel important and not just say no I can't do anything that makes you look useless and unprofessional and this after we requested they call the boss they still didn't. I used to like going to that OK even after new management but now I would rather walk a bit further to the next shop as the staff are *********** and has no empathy for there customers.

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Replies (1)
OK Foods
OK Foods's reply05 Nov 2021, 13:14
Official
Dear Samantha,  We at OK Franchise Division expect our franchise owners to be committed to offering the best service and product to their customers and they are proud to base our successful business model on their excellent customer services.  Only the best behaviour is expected from all of their staff at all times. This matter will be escalated directly to the store owner of OK MINIMARK ATHLONE. Your complaint will receive urgent attention and corrective action will be taken where needed, after concluding their investigation.  Kind regards OKFD team