PE
Pieter E

1 reviews | Active since May 2013

24 Feb 2024, 09:26

GATVOL VERBY

I am GATVOL VERBY about the bad service we are getting at OK Doornpoort. If the freezers are not broken, then there is no stock. The floor is always dirty, there is a stench at most places in the shop and if you complain about stock, the management always make the same excuse; we are waiting for the supplier. Even in their liquor shop there is a lot of short comings. They advertise specials and when you go there to buy you hear the same excuse; sorry we are out of stock, we can't get hold of the suppliers or any other stupid excuse.

But luckily not everything is negative. A lot of the staff are friendly, The big guy who always greet you friendly when you enter the shop. Most of the staff who work at the tills. and then my favourite , the guy who works at the liquor shop, who must see that all the freezers are stocked and he is doing the explaining when some thing needs to be explained

0
Replies (1)
OK Foods
OK Foods's reply28 Feb 2024, 09:08
Official
Dear Pieter, 
 
We at OK Franchise Division expect our franchise stores to be committed to offering the best service to their customers and they are proud to base our successful business model on their excellent customer services.  
 
This matter will be escalated directly to the store owner of OK GROCER DOORNPOORT.
 
Your complaint will receive urgent attention and corrective action will be taken where needed, after concluding their investigation. 

Regards,
OK team