PF
PJ F
1 reviews | Active since Mar 2009
10 Oct 2020, 11:23
Disrespect to clients
The disrespect to clients by the owner of the Gansbaai Ok is pulpable. There have been numerous occasions where , ( everytime I went there) that there are no bread, due to the OK delivering bread to feeding or similar schemes. That section of the shop is inaccesible due to crowds and empty trolleys, waiting for bread. Regular clients can get no bread. In spite of numerous complains and suggestions to adress this,nothing is done. I uby all my groceries there, but will no long do that. Spar is a much more viable proposition. This is serious damage to the OK brand as me and others no longer shop at OK's on neighbouring towns as well.
Helpful (0)
Replies (3)0
Replies (3)
OK Foods's replyOfficial
16 Oct 2020, 16:22Dear PJ, We at OK Franchise Division expect our franchise owners to be committed to offering the best service and product to their customers and they are proud to base our successful business model on their excellent customer services.
This matter will be escalated directly to the store owner of OK FOODS GANSBAAI Your complaint will receive urgent attention and corrective action will be taken where needed, after concluding their investigation. Kind regards OKFD team
This matter will be escalated directly to the store owner of OK FOODS GANSBAAI Your complaint will receive urgent attention and corrective action will be taken where needed, after concluding their investigation. Kind regards OKFD team
OK Foods's reply16 Oct 2020, 16:22
Official
Dear PJ, We at OK Franchise Division expect our franchise owners to be committed to offering the best service and product to their customers and they are proud to base our successful business model on their excellent customer services.
This matter will be escalated directly to the store owner of OK FOODS GANSBAAI Your complaint will receive urgent attention and corrective action will be taken where needed, after concluding their investigation. Kind regards OKFD team
This matter will be escalated directly to the store owner of OK FOODS GANSBAAI Your complaint will receive urgent attention and corrective action will be taken where needed, after concluding their investigation. Kind regards OKFD team
PF
PJ F's updateReviewer Update
21 Oct 2020, 08:42No reply has been forthcoming. Even after promises via email , NOTHING, this is how OK FOODS operates (names removed.)
" Hallo J,,,, Ek vra onverskoning. Ek het opgevolg met my span. Hulle sal in ****ak kom met jou vandag Groete, A,,,,,,,,,,,,, Marketing Coordinator OK Franchise Division Tel: *** Email: ........@okfd.com FAX: *** From: a.........
Sent: Thursday, 15 October 2020 2:43 PM
To: ..........***
Subject: RE: Complaint - No stock of bread - OK FOODS GANSBAAI Hello, Geen terugvoer gehad van OK ........."
" Hallo J,,,, Ek vra onverskoning. Ek het opgevolg met my span. Hulle sal in ****ak kom met jou vandag Groete, A,,,,,,,,,,,,, Marketing Coordinator OK Franchise Division Tel: *** Email: ........@okfd.com FAX: *** From: a.........
Sent: Thursday, 15 October 2020 2:43 PM
To: ..........***
Subject: RE: Complaint - No stock of bread - OK FOODS GANSBAAI Hello, Geen terugvoer gehad van OK ........."
PF
PJ F's update21 Oct 2020, 08:42
Reviewer Update
No reply has been forthcoming. Even after promises via email , NOTHING, this is how OK FOODS operates (names removed.)
" Hallo J,,,, Ek vra onverskoning. Ek het opgevolg met my span. Hulle sal in ****ak kom met jou vandag Groete, A,,,,,,,,,,,,, Marketing Coordinator OK Franchise Division Tel: *** Email: ........@okfd.com FAX: *** From: a.........
Sent: Thursday, 15 October 2020 2:43 PM
To: ..........***
Subject: RE: Complaint - No stock of bread - OK FOODS GANSBAAI Hello, Geen terugvoer gehad van OK ........."
" Hallo J,,,, Ek vra onverskoning. Ek het opgevolg met my span. Hulle sal in ****ak kom met jou vandag Groete, A,,,,,,,,,,,,, Marketing Coordinator OK Franchise Division Tel: *** Email: ........@okfd.com FAX: *** From: a.........
Sent: Thursday, 15 October 2020 2:43 PM
To: ..........***
Subject: RE: Complaint - No stock of bread - OK FOODS GANSBAAI Hello, Geen terugvoer gehad van OK ........."
OK Foods's replyOfficial
21 Oct 2020, 09:27Hello PJ
Hope you are well
Will get on this immediately and provide feedback
Regards,
OKFD team
Hope you are well
Will get on this immediately and provide feedback
Regards,
OKFD team
OK Foods's reply21 Oct 2020, 09:27
Official
Hello PJ
Hope you are well
Will get on this immediately and provide feedback
Regards,
OKFD team
Hope you are well
Will get on this immediately and provide feedback
Regards,
OKFD team