nG
nondumiso G

1 reviews | Active since Dec 2013

04 Jan 2023, 13:00

disgusted

This is for the OK foods Ralnaldo- Rinaldo Centre, 160 Rinaldo Rd, Glen Hills

n the 26th of NOVEMBER 2022 MR CARLOS HIRED OUT A SPITBRAAI MACHINE TO MY HUSBAND.UPON FECTHING THE DEVICE WHEN WE ARRIVED HOME IT DIDNT WORK , THE MACHINE WAS PUT IN THE CAR BY ONE OF CARLOS MEN, THE GUY WHO IS IN CHARGE OF ALL THE HIRING OF SPITBRAAIS , WHEN THE SPITBRAAI ARRIVED ARRIVED IT DID NOT WORK ALL WE HAD TO CALL AND TELL HIM WHAT WAS GOING ON AND EVEN THEN HE WAS RUDE. AFTER THAT THEY PROVIDED US WITH A LARGER MACHINE WITH STILL NOT ALL THE MACHANICS WORKING, WE ATE AT 6PM THAT DAY. WHAT ANNOYS ME THE MOST IS HIS LACK OF CONSIRDARATION FOR OTHERS , NO CUSTOMER SERVICE SKILLS OR HIS LACK OF RESPECT FOR BLACK PEOPLE, TODAY IS THE 04 NOVEMBER 2022 WE HAD ADVISED CARLOS THE MACHINE HE SENT THROUGH WE CANNOT TRANSPORT IT AS THE ONE WE HAD PICKED UP OUR VAN COULD FIT IT AND THE REASON WHY WE ARE IN THIS PREDICAMENT IS BECAUSE THE DEVICE HE GAVE US WAS NOT WORKING, I AM NOT WILLING TO PAY ADDITIONAL COST BECAUSE MY VAN DOES NOT FIT THE ONE HE BOUGHT OVER. EVERYDAY SINCE THE 27TH I HAVE TO CALL HIM AND REQUEST THE MACHINE TO BE PICKED UP AND TODAY HE SAYS HIS BIGGEST REGRET IS HIRING OUT THE DEVICE

0
Replies (3)
OK Foods
OK Foods's reply05 Jan 2023, 12:22
Official
Dear Nondumiso, 
 
We at OK Franchise Division expect our franchise owners to be committed to offering the best service to their customers and they are proud to base our successful business model on their excellent customer services.  
 
Only the best behaviour is expected from all of their staff at all times. This matter will be escalated directly to the store owner of OK FOODS RINALDO ROAD.
 
Your complaint will receive urgent attention and corrective action will be taken where needed, after concluding their investigation. 

Regards,
OKFD team
nG
nondumiso G's update09 Jan 2023, 08:04
Reviewer Update
Thank you very much for the reply and resolving my query with such haste
OK Foods
OK Foods's reply09 Jan 2023, 11:05
Official
Hello Nondumiso

Thank you for your message. We aim to please our customers. Have a wonderful day

Regards,
OK team