Disappointed customer

Item: OK Foods
Rating: 1
Author: RELEBOHILE K

I stay 180m away from OK grocery at Albert luthuli drive in potchefstroom, had a bad experience with the store manager.

As I was doing my grocery he was walking around the store and there was an item on the shelves without a price displayed. So I asked him how much the item was and if he can help

One thing I can say is you get zero customer service from the guy. The response I got from him was that the price should be on the shelve and he just walked away. He seemed really ****ed. I was really disappointed as there were other customers who looked at me as if I was crazy and laughed. Totally disappointed, I have been shopping from this store for almost 3years. Haven't had bad service, until today with the manager

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Replies (1)

OK Foods's replyOfficial

25 Oct 2021, 19:50

Dear Relebohile , We at OK Franchise Division expect our franchise owners to be committed to offering the best service to their customers and they are proud to base our successful business model on their excellent customer services. Only the best behaviour is expected from all of their staff at all times. This matter will be escalated directly to the store owner of OK FOODS BULT. Your complaint will receive urgent attention and corrective action will be taken where needed, after concluding their investigation. Kind regards OKFD team

OK Foods's reply25 Oct 2021, 19:50

Official