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Replies (3)EL
Ellen L's updateReviewer Update
23 Dec 2021, 13:10Consumers be extremely careful when buying electrical appliances at OK,I bought a kettle from them and the rude supervisor told me they don't take back goldstone kettles ,and when buying the product I was not informed about that,I tossed it in their dustbin and spent money on a useless product!very bad attitude I got from there today
EL
Ellen L's update23 Dec 2021, 13:10
Reviewer Update
Consumers be extremely careful when buying electrical appliances at OK,I bought a kettle from them and the rude supervisor told me they don't take back goldstone kettles ,and when buying the product I was not informed about that,I tossed it in their dustbin and spent money on a useless product!very bad attitude I got from there today
OK Foods's replyOfficial
10 Jan 2022, 15:24Dear Ellen,
We at OK Franchise Division expect our franchise owners to be committed to offering the best service and product to their customers and they are proud to base our successful business model on their excellent customer services.
Only the best behaviour is expected from all of their staff at all times. This matter will be escalated directly to the store owner of OK FOODS LICHTENBURG.
Your complaint will receive urgent attention and corrective action will be taken where needed, after concluding their investigation.
Kind regards
OKFD team
OKFD team
OK Foods's reply10 Jan 2022, 15:24
Official
Dear Ellen,
We at OK Franchise Division expect our franchise owners to be committed to offering the best service and product to their customers and they are proud to base our successful business model on their excellent customer services.
Only the best behaviour is expected from all of their staff at all times. This matter will be escalated directly to the store owner of OK FOODS LICHTENBURG.
Your complaint will receive urgent attention and corrective action will be taken where needed, after concluding their investigation.
Kind regards
OKFD team
OKFD team
OK Foods's replyOfficial
12 Jan 2022, 15:57Dear Ellen
We believe your complaint has been dealt with directly with the store team and you are happy with the outcome, with regards to the staff member receiving training?
Regards,
OKFD team
We believe your complaint has been dealt with directly with the store team and you are happy with the outcome, with regards to the staff member receiving training?
Regards,
OKFD team
OK Foods's reply12 Jan 2022, 15:57
Official
Dear Ellen
We believe your complaint has been dealt with directly with the store team and you are happy with the outcome, with regards to the staff member receiving training?
Regards,
OKFD team
We believe your complaint has been dealt with directly with the store team and you are happy with the outcome, with regards to the staff member receiving training?
Regards,
OKFD team