AL
Ali L

1 reviews | Active since Jun 2022

02 Jul 2024, 15:38

Bad Customer Service and selling Expired product

Good day,

On June 30, 2024, I bought a 450g nutriday fruity & creamy yogurt with barcode number *** at OK food store in Winburg Free State. Under the assumption that everything in that store is " effective and new" just as advertised. I immediately consumed half and the rest when I reached my place at Ladybrand.

However, while I was ingesting the other half at Ladybrand, there was a different after taste. Unfortunately, I looked at the container only to find out that the product has expired last June 28, 2024, which could have been the reason for the ugly taste. With this I would demand a compensation and the damages I suffered because of this. I have a running stomach, nausea and vomiting.

Furthermore, should there be any complication brought by the ingesting of your expired product. I would appreciate that your company would shoulder all my expenses.

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Replies (6)
OK Foods
OK Foods's reply05 Jul 2024, 15:25
Official
Hello Ali

Thank you for your complaint. We are in the process of assisting and providing feedback

Regards,
OK team
AL
Ali L's update08 Jul 2024, 14:41
Reviewer Update
I am still waiting for feedback. It's almost a week.
AL
Ali L's update10 Jul 2024, 09:41
Reviewer Update
It's almost two weeks and they are still in the process of providing feedback. OK Foods don't care about my health. They did not even apologize on this platform. I just wanted the public to see how OK does business . They don't care at all. How long is it going to take them to finalize this matter. The fact of the matter is I bought expired item from their shop and as a result of that I became sick. All I am asking for is compensation but they are dragging this matter.
AL
Ali L's update11 Jul 2024, 13:23
Reviewer Update
Like I said they don't care about their client's health. Even today I am still waiting for their feedback regarding my complain. OK Foods is one of the worst store I have ever seen in my life.
OK Foods
OK Foods's reply12 Jul 2024, 16:44
Official
Hello Ali

Thank you for your messages. Please note we are following protocol and the store's insurance company is following all the steps and will be in contact with you

Regards,
OK team
AL
Ali L's update15 Jul 2024, 12:27
Reviewer Update
Please note that the incident happened on the 30th and I can't wait forever. I am still waiting for feedback.