SH
Seema H
1 reviews | Active since Feb 2016
14 Dec 2020, 14:51
Always no stock
The OK foods at Shallcross almost never have stock of products advertised as store special, always offering a rain check and then the month would pass and the products not ordered. Today decided to speak to the manager about twinsaver toilet rolls that were advertised. He was absolutely rude and I was basically told that the item has been removed from their ordering list and they can't honor the rain check. So why advertise if it's not part of your ordering list?
Helpful (0)
Replies (3)0
Replies (3)
OK Foods's replyOfficial
14 Dec 2020, 16:42Dear Seema,
We at OK Franchise Division expect our franchise owners to be committed to offering the best service and product to their customers and they are proud to base our successful business model on their excellent customer services.
Only the best behaviour is expected from all of their staff at all times. This matter will be escalated directly to our Divisional Management team.
Your complaint will receive urgent attention and corrective action will be taken where needed, after concluding their investigation.
Kind regards
OKFD team
OK Foods's reply14 Dec 2020, 16:42
Official
Dear Seema,
We at OK Franchise Division expect our franchise owners to be committed to offering the best service and product to their customers and they are proud to base our successful business model on their excellent customer services.
Only the best behaviour is expected from all of their staff at all times. This matter will be escalated directly to our Divisional Management team.
Your complaint will receive urgent attention and corrective action will be taken where needed, after concluding their investigation.
Kind regards
OKFD team
SH
Seema H's updateReviewer Update
14 Dec 2020, 18:09Thank you for listening to my complaint and the quick response
SH
Seema H's update14 Dec 2020, 18:09
Reviewer Update
Thank you for listening to my complaint and the quick response
OK Foods's replyOfficial
15 Dec 2020, 08:40It's a big pleasure Seema! Have a wonderful day
OK Foods's reply15 Dec 2020, 08:40
Official
It's a big pleasure Seema! Have a wonderful day