Agreeved Client

I was at OK Foods Beaufort West on the 17th October 2024 to buy a few groceries. At the till a friendly lady assisted me.After se rang up my groceries she ask me requested me to pay what I did. She informed me that my standard bank card had declined and I offered my Capitec card. The Capitec Card went through and I left the shop. When I got in the parking lot I received two notifications from both Standard Bank and Capitec where the amount went off from both my bank accounts. I immediately return back to the shop and informed the supervisor. He then said sorry for what happened and informed me that the money that was deducted from my Standard bank Account will reflect back in my account within 24 hours. Today I went back to OK Foods Beaufort West and informed them that the money is not yet back in my account and demand that they give my money back. The Supervisor then said he is going to get the manager. I waited for the manager for fifteen minutes and after that she haven't pitch. The time was already twenty minutes and then she came out of her office after she was on n call. I informed her what happened and she said that the money will reflect in my account after 24 hours to 48 hours but then I needed to supply her with my bank statement. She then called head office as she said and then she said that the money will reflect in my bank account after three day. I told her that,that was not told to me on the 17th and she said in a arrogant manner that she didn't assist us yesterday. I told her that,that is not what I imp**** and that I can't go up and down to OK Foods as I have my own things to do. She then told me that that is all she can say and I ask her when the money is not in my account after three days what should I do. She then said that I must then supply her again with a bank statement to show that the money did not reflect in my bank account and I was not happy. I told her that I could not see that I have to all these things for my own money after it was not my fault. I left Oak Foods without any help and feel so discourage to go to that shop again,because never have I ever felt that way for how long I have went to purchase groceries there. Something must be done with management at groceries store because many people will have this problem in the future and they will loose clients. Very poor service from management.