Decline in Service Levels - A Joke !

Went for buffet breakfast on Sunday - What a shock - waited nearly 15 minutes for warm coffee, received no breakdown of what was on offer, toast dumped on the table without even asking if we wanted white or brown. <br> Proceeded to buffet - plates were cold, food was getting cold as lids were left open and no one in attendance. <br> Cheese squares by the cold buffet were already sweaty and at room temp. <br> <br> Had to eat breakfast fairly fast as all the blinds were opened and a cool breeze was blowing into the restaurant. <br> Waiter was totally on his own planet. When we finished our breakfast and moved the empty plates to the side, he walked past the table, ignoring the plates on the edge. When I requested their removal he took one. <br> Floor managers have no control over the staff. Previous manager was so jacked and ran a tight ship. <br> <br> A very good restaurant is going to the dogs. Staff need training and discipline. A pity though - used to be <br> a lovely venue !!