BEWARE of the Official Springboks Online Store and ACT Logistics

We placed an order of 141 NIKE RWC 2023 SPRINGBOK FAN AWAY JERSEY on the Official Springboks Online Store/ Signet Licensing which can be found on their website www.sarugbyshop.co.za only to get 132 jerseys delivered to us.

We contacted ACT Logistics which is their 3rd party service provider for their local shipping/delivery and informed them that 1 out of the 2 boxes was tampered with and that the security sealing tape was broken, had a hole and that there are 9 jerseys ******. We had failed to reach Signet Licensing via WhatsApp and telephonically. Hence, we reached out to ACT Logistics to report the case.

Signet Licensing rep, Head of Retail, confirmed days later that "...In addition, when the boxes were collected- they were not damaged. I have also seen the footage from the courier that verifies this. The images sent from your end show tampered boxes, which is highly concerning..." and later offers a 10% discount.

ACT Logistics GM's response to us "...As a gesture of good faith, we are happy to ship the replacement stock at no cost." but who said we need them to ship the replacement stock at no stock?

We want our refund and warn other customers to be aware of how both customers treat and "value" their customers.