Terrible service, terrible product delivery and zero accountability

Terrible Company:

1. I ordered and paid for this order (#1727) on 31 January 2022 2. Your website, unlike many other online delivery portals didn’t/doesn’t give you a delivery date. It’s pretty vague and explains that it’s anything between 3 and 14 working days 3. For the above-mentioned reason as well as my level of urgency I called in the following day and spoke with Leoni. 4. Leoni seemed sympathetic over the situation – we had a lovely conversation which included her telling me about your showroom in PTA and I explained that when I was in the area again I’d come to visit because I often set up my corporate clients’ offices spaces and I hadn’t realised that you do desks, etc as well. 5. Leoni explained that Payfast holds the money, and that by Tuesday the following week (08 February) they’d have the funds however because of my special situation she’d try to escalate this to her manager, after which she’d revert with feedback. 6. I did not hear back from Leoni until I called her back on 07 February 2022, 5 days after she said she’d get back to me. 7. Leoni said the exact same thing to me RE Payfast and escalating to her manager because of my situation. To which I reminded her that she had made the same promise to me the week before. This was an awkward conversation, I asked her to email me with feedback. 8. 25min later, still on 07 February Leoni mailed me to explain that they’d have feedback the following day, after processing Payfast transactions. And once this is processed they’d be able to provide me with a delivery ETA 9. On 11 February 2022 I sent another email to Leoni asking for feedback, which was 3 days after she said she’d revert 10. 5min later, still on the 11 February 2022 I received a response from Leoni explaining that she’s waiting on feedback from her manufacturers and that she’d revert as soon as possible. 11. On 13 February 2022 I sent an email where I included every E-mail address on your website explaining that if I don’t get the chairs by 15 February 2022 I’d want my money back. 12. On 16 February 2022 after not getting a response from my email or hearing back from Leoni RE the manufacturers feedback as promised, I gave my official instruction to refund me and to cancel the order. 13. 10min later, still on 16 February 2022 I received an email from Juandon pointing out point 6 in what looks like a screenshot of terms and conditions that possibly exists somewhere. He also promised that by the end of the day, he’d revert with details of my order and the delivery ETA. 14. Still that same day, 16 February 2022 - I rep**** explaining that my deadline for the chairs had been missed and due to all of the above-failed attempts to communicate clearly and effectively my decision to cancel the order stood firmly 15. Still that same day, 16 February 2022 - Johan responded to me explaining that the chairs would be ready in that same week I.e. week of 14 February to 18 February 2022. And that in his mind his staff have been communicating perfectly and that I was clearly the problem 16. On 17 February 2022 I requested once again, instructions on how to proceed with the refund – this is the last correspondence. Now, it’s been 24 business days or 32 calendar days since I transacted on your website and 18 business days since the Payfast clause (08 February 2022). I recently received a note on 24 February 2022 to say that my order is being shipped, 6 business days ago. Then on Tuesday, 01 March 2022 I received and email to rate my service and the product. Strange, I haven’t received the product or any service..

Oh and PS, you Terms and Conditions link is broken therefore not accessible on your check out page