MW
Marthinus W
1 reviews | Active since Jul 2012
12 Feb 2021, 11:30
Second hand chair delivery from Office Stock
A dental Draughtsman chair (3059B) was delivered to our premises in Cape Town on the 29th of January 2021. The chair was not packaged and it was obviously not a new chair. I sent detailed photographs of the following to the sales person in Johannesburg: Worn castors Damage to the back rest Paint missing from the vertical support and the support was bent Various scratches I have no doubt that Office Stock was unaware of what happened here, but I am not willing to accept this delivery. On Monday the 1st of February 2021, I was promised that the chair would be replaced. It is now Friday the 12th and no show. I'm not without sympathy for Office Stock. This must have been without intent, but not acceptable either. The chair will be returned in the same condition is was received and I request a full refund and an apology would also be nice.
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Replies (4)MW
Marthinus W's updateReviewer Update
12 Feb 2021, 11:39Well, during the time of writing the previous review a new chair arrived at the door.
Good for you, Office Stock.
The chair is fine and I accept the replacement.
Good for you, Office Stock.
The chair is fine and I accept the replacement.
MW
Marthinus W's update12 Feb 2021, 11:39
Reviewer Update
Well, during the time of writing the previous review a new chair arrived at the door.
Good for you, Office Stock.
The chair is fine and I accept the replacement.
Good for you, Office Stock.
The chair is fine and I accept the replacement.
Office Stock's replyOfficial
12 Feb 2021, 13:52Marthinus, it is quick to run to Hellopeter, but remember the manufacturers work with half the staff due to Covid-19. Yes, transporter damaged the chair, but it takes basic knowledge that it will take a few days to replace. Thanks, Tinus Willie from Point Audio Systems in Cape Town for the review.
Office Stock's reply12 Feb 2021, 13:52
Official
Marthinus, it is quick to run to Hellopeter, but remember the manufacturers work with half the staff due to Covid-19. Yes, transporter damaged the chair, but it takes basic knowledge that it will take a few days to replace. Thanks, Tinus Willie from Point Audio Systems in Cape Town for the review.
MW
Marthinus W's updateReviewer Update
12 Feb 2021, 15:43I consider your response inappropriate for a number of reasons:
"Reviews on Hellopeter have helped over one million consumers make better choices."
My review is based on personal experience in response to the quality of your service.
Shame on you.
And by the way, my surname is Wille.
No further comment.
"Reviews on Hellopeter have helped over one million consumers make better choices."
My review is based on personal experience in response to the quality of your service.
- I find your response patronizingly personal and ill founded.
- You are responding to a question that was never asked...(I never suggested that the "transporter" might have damaged the chair.)
- The presupposition that I lack basic knowledge, to the extent that I'm unfami**** with the normative interpretation of "a few days", is unfounded.
- If you did your basic homework, you would have known that I have been in the service industry since 1986 and you are more than welcome to contact any of my clients for a reflection on the quality of my service.
- According to you, SARS-CoV-2, the transporter and my impatience are to blame.
Shame on you.
And by the way, my surname is Wille.
No further comment.
MW
Marthinus W's update12 Feb 2021, 15:43
Reviewer Update
I consider your response inappropriate for a number of reasons:
"Reviews on Hellopeter have helped over one million consumers make better choices."
My review is based on personal experience in response to the quality of your service.
Shame on you.
And by the way, my surname is Wille.
No further comment.
"Reviews on Hellopeter have helped over one million consumers make better choices."
My review is based on personal experience in response to the quality of your service.
- I find your response patronizingly personal and ill founded.
- You are responding to a question that was never asked...(I never suggested that the "transporter" might have damaged the chair.)
- The presupposition that I lack basic knowledge, to the extent that I'm unfami**** with the normative interpretation of "a few days", is unfounded.
- If you did your basic homework, you would have known that I have been in the service industry since 1986 and you are more than welcome to contact any of my clients for a reflection on the quality of my service.
- According to you, SARS-CoV-2, the transporter and my impatience are to blame.
Shame on you.
And by the way, my surname is Wille.
No further comment.
Office Stock's replyOfficial
12 Feb 2021, 16:22 I think it's a terrible shame that Hellopeter has become show business for people who want to take companies down by insult and who cannot communicate in respectable business ways. End of show.
Office Stock's reply12 Feb 2021, 16:22
Official
I think it's a terrible shame that Hellopeter has become show business for people who want to take companies down by insult and who cannot communicate in respectable business ways. End of show.