COMPLAINT ABOUT CUSTOMER SERVICE AT CAPITEC BANK IN CLEARWATER MALL

<p>Good day Below is a complaint that I sent on the 17 September but could not reach your server. I have copied the original message sent on the above date for your attention. Kindly assist Complaint about staff member CAPITEC BANK CLEARWATER Inbox x Pearl Shiwundlana ********** Mon 17 Sep, 10:00 to ClientCare Good day I have been experiencing bad customer service at Capitec Clearwater branch. There is a lady by the name of Thabang, she is very rude and gives customers bad attitude. I was first assisted by her on the 10th september. I went there to get helped on how I can transfer money out from my Fixed account. She was not helpful, instead of educating me as a customer on how it works, she became very rude, it was really diificult to deal with her. I let it slide because I thought it was her bad day, as a human being I understand. I went back to the branch on the 14th september, this time she was at the entrance handing out slips. I tried to explained why I had visited their branch, instead she brushed me off and sent me to deposit side. I complained to the lady at the deposit counter, she then apologissed and went to the machine at the entrance to get me a proper slip. I asked for the manager but he was not helpful either as he seemed to be afraid of her. Thabang stood there and continued to give me attitude without showing any remorse of her bad behaviour. The manager had to apologise on her behalf. I find her behaviour very disturbing. I f she continues to behave in this manner and go unpunished, I am afraid she will chase away customers. As a customer I am asking you to deal with the matter. .</p>