Oct '25 - Sep '26
Frequently Asked Questions About Office Of The Consumer Complaints
How is Office Of The Consumer Complaints rated on Hellopeter?
Hellopeter has tracked Office Of The Consumer Complaints across 14 reviews. Office Of The Consumer Complaints hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Office Of The Consumer Complaints? Write a review to help others decide.
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2020
No help for clients
RE. CCGO AND HISENSE..... Good day Nadima, I did research before reaching out to you and I have not received a call from you even after I sent the email expressing my concerns that you were not able to assist you accepted the email from Hisense and you did not even respond to my email where I gave facts regarding how the CPA can assist me. Please read the below and advise why non of the below is taken into consideration regarding my requests for a refind or replacement? The basics under the CPA The Consumer Protection Act (Act 68 of 2008) gives you the right to receive goods that are of good quality, in working order, and durable for a reasonable period of time. Section 56 of the CPA specifically covers imp**** warranty of quality: Within 6 months of purchase, you can choose between: a refund, a replacement, or a repair — if the product is defective or fails to meet reasonable expectations. 🕕 After 6 months After 6 months, the automatic CPA warranty expires, but you’re not without options. Manufacturer’s Warranty: Most appliances come with a 1–2 year manufacturer’s warranty, during which the company must repair or replace the item if the same issue keeps recurring. Durability Clause: Even after 6 months, the CPA still requires that goods be durable and fit for purpose for a reasonable period, considering the price and expected lifespan. A tumble dryer should reasonably last at least a few years. If yours keeps breaking down after repeated repairs, it could be argued that it’s not durable and not of acceptable quality — meaning the supplier may be obliged to replace it or refund you under Section 55 and 56. ⚠️ If the same fault keeps recurring If the supplier has repaired it more than once for the same or similar problem, you can argue that: The repairs are unsuccessful, and You’re entitled to replacement or refund under the CPA, because the product is not fit for purpose and fails the durability test. ✅ What you should do Gather proof: Keep all invoices, repair slips, and communication showing repeat faults. Write to the supplier or manufacturer: State clearly that the product has failed repeatedly and you are requesting a replacement or refund under the CPA (Sections 55 and 56). Escalate if needed: Contact the Consumer Goods and Services Ombud (CGSO) → https://www.cgso.org.za You can also approach your provincial consumer affairs office for assistance. @*** the same issue again, it replaced the outlet pipe after the last repair as advised by your technician. The machine is not getting hot again Its not drying the washing. Its giving and error. The same sound that I have been explaining is still happening when the tumble dryer is on. When the machine is on longer than 30 minutes it starts making a loud noise. I hardly used the tumble dryer after the last repair and the thing is broken again. HISENSE REFUSES TO TAKE RESPONSIBILITY FOR THE FAULTY MACHINE THAT WAS BOUGHT BRAND NEW AND WHEN I REQUEST ASSISTANCE I GET THREATENED THAT I WILL BE CHARGED IF THERE IS NO FAULT LOCATED.... EVEN THOUGH THE MACHINE STILL IS UNDER WARRANTY, YOU REFUSE TO REPLACE MY UNIT, YOU REFUSE YOU GIVE ME A REFUND, YOU ALSO REFUSED TO ASSIST WITH AM EXTENDED WARRANTY KNOWING GOOD AND WELL THAT I AM SITTING WITH A FAULTY UNIT THAT IS GIVING ME CONTINUOUS ISSUES FROM THE BEGINNING. I WAS MOT EVEN ADVISED THAT ON THE FIRST REPAIR I COULD HAVE ASKED FOR A REFUND OR REPLACEMENT BE HISENSE WOULD RATHER TAKE ADVANTAGE AND ***** FROM THEIR CLIENTS. YOUR TECHNICIANS ARE NOT EVEN ABLE TO LOCATE FAULTS AND THEN @*** THREATENS TO CHARGE ME IF A TECHNICIAN IS DISPATCHED AND THEY DONT FIND A FAULT YET THE LAST TIME A TECHNICIANS FOUND NO FAULT AND THE NEXT TECHNICIAN FOUND A FAULT. YOU EXPLAINED THAT SOMETIMES FAULTS DOESNT PRESENT THEMSELVES IN THE FIRST ASSESSMENT AND THEN TOLD ME IF THE SECOND TECHNICIAN ALSO FINDS A FAULT YOU WILL CHARGE ME A CALL OUT FEE. I AM PLEADING WITH YOU TO PLEASE SEND SOMEONE CAPABLE AND KNOWLEDGEABLE ABOUT THE PRODUCT AND HOW TO FIX IT. I HAVE NEVER FELT THIS DISSAPOINTED AND HEART BROKEN BECAUSE AS A MOTHER OF 2 STUDYING AND WORKING 3 JOBS TO SUPPORT MY FAMILY AND TRYING TO MAKE THINGS MORE CONVENIENT FOR MYSELF AND MY FAMILY TO BE TAKEN ADVANTAGE OF BY BOTH THE CCGO AND SUCH A WELL KNOWN COMPANY. I REALLY FEEL ****** AND HURT AT THIS POINT. PLEASE I AM BEGGING THAT THISGETS ESCALATED ON BOTH COMPANIES SO THAT I CAN GET THE ASSISTANCEK NEED PLEASE @*** AND @Nadima Hartley IF YOU NEED TO REACH ME I AM NOT AVAILABLE FROM 7AM TO 13H00 TOMORROW AS I AM WRITING EXAMS. KIND REGARDS RAEESAH HAET *** Hide quoted text On Tue, 04 Nov 2025, 13:24 , <***> wrote: Good day, We’re sorry to hear that your tumble dryer is giving you trouble again, and we sincerely apologize for the inconvenience. Could you please share a bit more detail on the issue you’re currently experiencing? Once we have that information, we can assist further. Kindly also confirm if we may proceed to book a technician visit for you. Regards, Tidimalo Tshabalala Case Resolution Specialist Voice Of Customer (VOC) Department Hisense SA Sales Holdings (Pty) Ltd. This email is confidential and intended only for the named recipient. If you are not the intended recipient, do not read, copy, or share the contents. Please notify the sender immediately and delete the email and any copies. From: *** Sent: November 02, 2025 01:56:46 PM To:***; *** Subject: Fwd: FW: [ Ticket: *** ] *** Good day my tumble dryer is not working again Please assist ---------- Forwarded message --------- From: Nadima Hartley <***> Date: Thu, 07 Aug 2025, 12:32 Subject: RE: FW: [ Ticket: *** ] *** To: Raeesah Haet <***> Dear Miss Haet I trust you are well. Please note I have tried reaching you telephonically. With reference to the supplier’s response, the unit has been successfully repaired and is expected to operate as intended. It must be noted that our office can only resolve the dispute within the provisions of the Consumer Protection Act which has a warranty period of 6 months which allows for returns. As the faults were reported after the 6 months Consumer Protection Act warranty the right under this Act to receive a refund, or replacement is no longer valid. We therefore do not have the mandate to deal with the matter as all warranties in terms of the CPA has lapsed. The matter seems resolved as the supplier has repaired the unit. We will be closing our file on this matter. Kindly confirm. Kind Regards, Nadima Hartley Complaints Officer https://thoughtcapital.co.za/adhoc/cgso/sig/img/hr.png Consumer Goods & Services Ombud 292 Surrey Avenue, Ferndale, Randburg Main +***7 E-mail *** Web www.cgso.org.za Complaints Centre Number ***Contact Centre *** Privacy Policy – CGSOhttps://www.cgso.org.za/cgso/privacy-policy-2/ signature_*** signature_*** From: Raeesah Haet <***> Sent: Thursday, 07 August 2025 09:34 To: Nadima Hartley <***> Subject: Re: FW: [ Ticket: *** ] *** Hi Nadimah so you guys cant help? On Thu, 07 Aug 2025, 08:01 Nadima Hartley, <***> wrote: Dear Miss Haet I trust you are well. Herewith please find response from the supplier. Good day Nadimah, Please see below the latest feedback from the technicians regarding job ***: · 07/07/2025 – 14:28| Mike Mduduzi Nyathi:Thermostat replaced. Customer was advised to change the outlet airflow pipe as it is kinked and blocking airflow. · 04/07/2025 – 10:46| Mikectrolight Appliance Services:Parts received – technician to confirm appointment with the customer. · 03/07/2025 – 14:52| Mikectrolight Appliance Services:Order *** logged. · 03/07/2025 – 14:44| Mike Mduduzi Nyathi:Thermostat required. Customer educated on the issue – the airpipe was kinked. Based on the above, the unit has been successfully repaired and is expected to be operating as intended. Kindly advise. Kind Regards, Nadima Hartley Complaints Officer https://thoughtcapital.co.za/adhoc/cgso/sig/img/hr.png Consumer Goods & Services Ombud 292 Surrey Avenue, Ferndale, Randburg Main +***7 E-mail *** Web www.cgso.org.za Complaints Centre Number ***Contact Centre *** Privacy Policy – CGSOhttps://www.cgso.org.za/cgso/privacy-policy-2/ signature_***
1 reviews | Active since Jun 2020
No help for clients
RE. CCGO AND HISENSE..... Good day Nadima, I did research before reaching out to you and I have not received a call from you even after I sent the email expressing my concerns that you were not able to assist you accepted the email from Hisense and you did not even respond to my email where I gave facts regarding how the CPA can assist me. Please read the below and advise why non of the below is taken into consideration regarding my requests for a refind or replacement? The basics under the CPA The Consumer Protection Act (Act 68 of 2008) gives you the right to receive goods that are of good quality, in working order, and durable for a reasonable period of time. Section 56 of the CPA specifically covers imp**** warranty of quality: Within 6 months of purchase, you can choose between: a refund, a replacement, or a repair — if the product is defective or fails to meet reasonable expectations. 🕕 After 6 months After 6 months, the automatic CPA warranty expires, but you’re not without options. Manufacturer’s Warranty: Most appliances come with a 1–2 year manufacturer’s warranty, during which the company must repair or replace the item if the same issue keeps recurring. Durability Clause: Even after 6 months, the CPA still requires that goods be durable and fit for purpose for a reasonable period, considering the price and expected lifespan. A tumble dryer should reasonably last at least a few years. If yours keeps breaking down after repeated repairs, it could be argued that it’s not durable and not of acceptable quality — meaning the supplier may be obliged to replace it or refund you under Section 55 and 56. ⚠️ If the same fault keeps recurring If the supplier has repaired it more than once for the same or similar problem, you can argue that: The repairs are unsuccessful, and You’re entitled to replacement or refund under the CPA, because the product is not fit for purpose and fails the durability test. ✅ What you should do Gather proof: Keep all invoices, repair slips, and communication showing repeat faults. Write to the supplier or manufacturer: State clearly that the product has failed repeatedly and you are requesting a replacement or refund under the CPA (Sections 55 and 56). Escalate if needed: Contact the Consumer Goods and Services Ombud (CGSO) → https://www.cgso.org.za You can also approach your provincial consumer affairs office for assistance. @*** the same issue again, it replaced the outlet pipe after the last repair as advised by your technician. The machine is not getting hot again Its not drying the washing. Its giving and error. The same sound that I have been explaining is still happening when the tumble dryer is on. When the machine is on longer than 30 minutes it starts making a loud noise. I hardly used the tumble dryer after the last repair and the thing is broken again. HISENSE REFUSES TO TAKE RESPONSIBILITY FOR THE FAULTY MACHINE THAT WAS BOUGHT BRAND NEW AND WHEN I REQUEST ASSISTANCE I GET THREATENED THAT I WILL BE CHARGED IF THERE IS NO FAULT LOCATED.... EVEN THOUGH THE MACHINE STILL IS UNDER WARRANTY, YOU REFUSE TO REPLACE MY UNIT, YOU REFUSE YOU GIVE ME A REFUND, YOU ALSO REFUSED TO ASSIST WITH AM EXTENDED WARRANTY KNOWING GOOD AND WELL THAT I AM SITTING WITH A FAULTY UNIT THAT IS GIVING ME CONTINUOUS ISSUES FROM THE BEGINNING. I WAS MOT EVEN ADVISED THAT ON THE FIRST REPAIR I COULD HAVE ASKED FOR A REFUND OR REPLACEMENT BE HISENSE WOULD RATHER TAKE ADVANTAGE AND ***** FROM THEIR CLIENTS. YOUR TECHNICIANS ARE NOT EVEN ABLE TO LOCATE FAULTS AND THEN @*** THREATENS TO CHARGE ME IF A TECHNICIAN IS DISPATCHED AND THEY DONT FIND A FAULT YET THE LAST TIME A TECHNICIANS FOUND NO FAULT AND THE NEXT TECHNICIAN FOUND A FAULT. YOU EXPLAINED THAT SOMETIMES FAULTS DOESNT PRESENT THEMSELVES IN THE FIRST ASSESSMENT AND THEN TOLD ME IF THE SECOND TECHNICIAN ALSO FINDS A FAULT YOU WILL CHARGE ME A CALL OUT FEE. I AM PLEADING WITH YOU TO PLEASE SEND SOMEONE CAPABLE AND KNOWLEDGEABLE ABOUT THE PRODUCT AND HOW TO FIX IT. I HAVE NEVER FELT THIS DISSAPOINTED AND HEART BROKEN BECAUSE AS A MOTHER OF 2 STUDYING AND WORKING 3 JOBS TO SUPPORT MY FAMILY AND TRYING TO MAKE THINGS MORE CONVENIENT FOR MYSELF AND MY FAMILY TO BE TAKEN ADVANTAGE OF BY BOTH THE CCGO AND SUCH A WELL KNOWN COMPANY. I REALLY FEEL ****** AND HURT AT THIS POINT. PLEASE I AM BEGGING THAT THISGETS ESCALATED ON BOTH COMPANIES SO THAT I CAN GET THE ASSISTANCEK NEED PLEASE @*** AND @Nadima Hartley IF YOU NEED TO REACH ME I AM NOT AVAILABLE FROM 7AM TO 13H00 TOMORROW AS I AM WRITING EXAMS. KIND REGARDS RAEESAH HAET *** Hide quoted text On Tue, 04 Nov 2025, 13:24 , <***> wrote: Good day, We’re sorry to hear that your tumble dryer is giving you trouble again, and we sincerely apologize for the inconvenience. Could you please share a bit more detail on the issue you’re currently experiencing? Once we have that information, we can assist further. Kindly also confirm if we may proceed to book a technician visit for you. Regards, Tidimalo Tshabalala Case Resolution Specialist Voice Of Customer (VOC) Department Hisense SA Sales Holdings (Pty) Ltd. This email is confidential and intended only for the named recipient. If you are not the intended recipient, do not read, copy, or share the contents. Please notify the sender immediately and delete the email and any copies. From: *** Sent: November 02, 2025 01:56:46 PM To:***; *** Subject: Fwd: FW: [ Ticket: *** ] *** Good day my tumble dryer is not working again Please assist ---------- Forwarded message --------- From: Nadima Hartley <***> Date: Thu, 07 Aug 2025, 12:32 Subject: RE: FW: [ Ticket: *** ] *** To: Raeesah Haet <***> Dear Miss Haet I trust you are well. Please note I have tried reaching you telephonically. With reference to the supplier’s response, the unit has been successfully repaired and is expected to operate as intended. It must be noted that our office can only resolve the dispute within the provisions of the Consumer Protection Act which has a warranty period of 6 months which allows for returns. As the faults were reported after the 6 months Consumer Protection Act warranty the right under this Act to receive a refund, or replacement is no longer valid. We therefore do not have the mandate to deal with the matter as all warranties in terms of the CPA has lapsed. The matter seems resolved as the supplier has repaired the unit. We will be closing our file on this matter. Kindly confirm. Kind Regards, Nadima Hartley Complaints Officer https://thoughtcapital.co.za/adhoc/cgso/sig/img/hr.png Consumer Goods & Services Ombud 292 Surrey Avenue, Ferndale, Randburg Main +***7 E-mail *** Web www.cgso.org.za Complaints Centre Number ***Contact Centre *** Privacy Policy – CGSOhttps://www.cgso.org.za/cgso/privacy-policy-2/ signature_*** signature_*** From: Raeesah Haet <***> Sent: Thursday, 07 August 2025 09:34 To: Nadima Hartley <***> Subject: Re: FW: [ Ticket: *** ] *** Hi Nadimah so you guys cant help? On Thu, 07 Aug 2025, 08:01 Nadima Hartley, <***> wrote: Dear Miss Haet I trust you are well. Herewith please find response from the supplier. Good day Nadimah, Please see below the latest feedback from the technicians regarding job ***: · 07/07/2025 – 14:28| Mike Mduduzi Nyathi:Thermostat replaced. Customer was advised to change the outlet airflow pipe as it is kinked and blocking airflow. · 04/07/2025 – 10:46| Mikectrolight Appliance Services:Parts received – technician to confirm appointment with the customer. · 03/07/2025 – 14:52| Mikectrolight Appliance Services:Order *** logged. · 03/07/2025 – 14:44| Mike Mduduzi Nyathi:Thermostat required. Customer educated on the issue – the airpipe was kinked. Based on the above, the unit has been successfully repaired and is expected to be operating as intended. Kindly advise. Kind Regards, Nadima Hartley Complaints Officer https://thoughtcapital.co.za/adhoc/cgso/sig/img/hr.png Consumer Goods & Services Ombud 292 Surrey Avenue, Ferndale, Randburg Main +***7 E-mail *** Web www.cgso.org.za Complaints Centre Number ***Contact Centre *** Privacy Policy – CGSOhttps://www.cgso.org.za/cgso/privacy-policy-2/ signature_***