What is the point of having a consumer protection act

<p>I logged a complaint with the consumer protection act about a supplier that I had paid a deposit to, didn't pitch to install and didn't refund me. So the supplier basically stole my money.</p> <p>That was in January.</p> <p>I get a phonecall today from the consumer protection act to tell me they can't help me because the supplier doesn't answer their phonecalls or respond to their emails.</p> <p> </p> <p>So basically if you are a supplier, who has a complaint laid against them, just ignore the consumer protection acts calls and emails and you will get away with whatever you are doing.</p> <p> </p> <p>So basically the consumer protection act office is useless and there is no point even contacting them. Its just a waste of your time to fill in the form to lay the complaint.</p>