Office of the Consumer Affiars Poor Service in Gauteng

One of the functions of the Office of the Consumer Protection is to conduct investigations and facilitating the resolution of consumer complaints. The Gauteng Office of the Consumer Protection is not living up to that standard. Most of the time the staff is not in the office and the office telephone keeps on ringing with no answer. It is almost two months now without a response to the complaint I brought to their attention against one of the companies in South Africa for unfair business practices. I left dozen of messages for a person whom I was told she is handling the matter and I made follow ups via emails and still I haven't gotten any response. I feel there is a level of unprofessionalism and incompetency in this office and they are not taking matter seriously. This kind of behavior is ruining the reputation and image of the organization.