No feedback or response

I sent a request that the supplier helps me with a dispute with Telkom mobile on the 4 April 2015, the first lady I dealt with was Jeanette de Lange.<br> <br> I completed my National Consumer Commissioner complaints documents attached all the information and submission to the NCC on the 17 August 2015. I then received an email on the 1 September 2015 to confirm that they had received the documents, didn't hear from them again. I have been emailing them since the 8 October 2015 and to date I have not got any response from anyone.<br> <br> I paid them and haven't got any joy