SHOCKING SERVICE FROM OFFICE LONDON WATERFRONT

A pair of sandals was purchased in the Waterfront store - the cashier said he could not provide a receipt as they were offline and took the cash. We needed the sandals, and just grabbed it and said "ok cool" a few weeks later, the sandal snaps and of course we go back to the store.... Some guy helps me, and as I am talking, he starts talking to another customer!!! As shocked as I was, Nathan the store manager stands there and witnesses this whole happening......

Eventually Nathan says he will sort it out and look for the receipt? days go by, I keep calling, no response.... another week goes by, Nathan says he was off but will check... Eventually I ask for the are manager to call me, and oh dear - do yourselves a favor and listen to the way this man speaks!!!! None the less, another week goes by, I call again... eventually the other manager calls me and says he will speak to the planner. Apparently this store hasn't been allocated any size 5's (so basically it's a lie?) I still await feedback, my sandals has been there for 2 months now..... and guess the price... R299!!!!