Pathetic Service

Disappointing customer service. Order no o*** was made on 29/06/23 with an SLA of 3- 7 days. To date no delivery, no communication whatsoever as to why I haven't received my order. The sad part is Truworths already sent a payment balance for services not recieved, how pathetic is that? Who must follow up for a service that should be rendered by service provider stating their SLA is 7 days and fails to adhere to that? The next you will be calling or handing us over for your failures.