Office London/Truworths - Gateway

I hope this message finds you well. I am writing to request an exchange for a recent purchase made at Office London Pavilion on September 21, 2024.

Although it exceeds the usual 30-day return period, I kindly ask you to consider this under the National Consumer Protection Act.

On October 25, I requested that my neighbour, who was visiting Gateway, make the exchange for a different colour (Latte) on my behalf.

Unfortunately, she was informed by the consultant that the exchange could not be processed as both the 30-day period had passed and I, as the account holder, was not present.

The item in question is a Black Croc, purchased on September 21, 2024. After recently inspecting it, I found myself preferring the Latte colour option instead. The National Consumer Protection Act entitles consumers to products that meet their expectations, and I believe my exchange request falls under this guideline for customer satisfaction. I have the receipt readily available and can provide it via email to support my request. I am confident that this matter aligns with your company’s customer satisfaction commitment and adherence to consumer rights legislation. Thank you very much for considering my request. I look forward to your prompt response and hope for an amicable resolution.