OFFICE LONDON CUSTOMER SERVICE

I was utterly disappointed by your customer service at your waterfront branch.I have bought Veldskoen shoes in Adderley street that was returned by someone else on that particular day,I did not check for defects on the shoe because I trust the Brand only checked if its size 4,when I got home the shoe didnt fit me and spen saturday calling stores to find out which store has size 3,finally waterfront confirmed that they have size 3 Today when I went to return the shoe I was told by Sikuyo that the shoe looks like it has been wiped with something wet so i said okay far enough it looks like that but why would I wipe a shoe that the bottom of the shoe shows that it has never been worn the reply I got was"Mem I am protecting myself from our Head Office as I will be the person that authorises the return Woooow Office London employees Its not anymore about the Brand but themselves and the second reason was that He is thinking that the next customer wont want the shoe oh WOOOOOOOOOOW what about me the current customer so to your employees it means that after we have purchased our rights are automatically taken away.what I wow nonetheless we bought again the size 3.Do you know what that means?My R600 down the drain.....when i took closer look to the shoe the left and the right shoe is not the same colour or cut from the same colour of material,the left is bigger than the right shoe and the nose of the shoes are not the same but I guess this is all my fault because i trusted the Brand and Shop.You have lost a loyal customer.I wrote on Fb and twitter on your pages with no reply WOW OFFICE LONDON,no values whats so ever nothing to the effect that the customer is always right.