Worst fibre supplier ever

I have been without full fibre connectivity for 5 days. I've spent hours on the phone to RSA Web and Octotel at a cost of almost R100 per day or more. I keep being told that my call has been escalated to Octotel. I've spoken to Octotel and they say there is no problem and refer me back to RSA Web. between the two I've changed primary dns and secondary dns settings, rebooted, reset, and done Route This, as well as WinMTR yet nobody can help me, speed tests etc. I get shunted from pillar to post. Nobody gives a straight answer . This is impossible. Currently waiting for 35 minutes on the line for a support agent to answer the phone for the second time today. I've sent emails and get automated responses. I'm paying over R1000 per month for fibre and this is the absolute worst service I've ever experienced from anybody. Yet when you want to sign up, they have somone onsite immediately and are quick to get on the phone with you and sort things out. Without proper connectivity I can't work and lose income.