vodacom and octotel mess

I have a fibre contract with Vodacom that runs trough Octotel. On December 15th my fibre stopped working. After about a week on constant calling to vodacom i was advised that Octotel had a system problem and cancelled my line.My wifi was down for more than a month and i had to almost follow up everyday.In January i was advised by octotel that vodacom ordered a new line instead of reconnecting the old line. Then for 3 months i was double charged for both lines. In april they cancelled the additional line. Then now on the 25th my line stopped working again. It has been down for 5 days now and now vodacom advised me that Octotel cancelled my line again. It had been 4 month now where Octotel and Vodacom makes the one mess after another and it does not help to even voice your frustration, because no one cares. It is a joke.I cannot do my work and the kids cannot do homework, because we have no internet and they just drag their feet.No one goes out of their way to help or sort out the mess that they created, but they are very quick to debit your account.