VERY ANGRY

I've trying to get my fibre relocated to my new place, only to be told that octotel say that the previous tenant needs to cancel. The issue is, I'm the first person in the apartment. Its a brand new complex, NO ONE HAS LIVED THERE BEFORE ME. So HOW DO I GO FORWAD in getting this issue solved. CAN SOMEONE FROM octotel, PLEASE SORT THEIR issues. It's BROADSTONE, 92 Whitehall Way, Sunningdale, 7441 VERY ANGRY