Upset customer

Absolutely disappointed and upset with your company. Just recently moved into a new house with an active line and they told me if I want to use the fibre I must take over the account that’s already in the house which will require me to pay double the amount I’m supposed to pay, when asking for installation as a new customer they refused, so because this line is already in the house I am now expected to suffer for the other person who already installed here! This is madness.

On top of that an agent agreed that I will get a new installation as a new customer and get the “new customer deal” because it’s not my fault, they came and installed but still company refused to activate my life.

Even worse been going back and forth on calls with them which are not even toll free, spend R300 on airtime for a week waiting on the line just to get through an agent after ever 30-40 minutes.

Now I want them to cancel this because it’s useless and they want to FINE me R1300 for something that was never used or activated???? What nonsense is this?

Absolutely TERRIBLE