Unhappy Vodacom Fibre customer.

I app**** for Fibre in my area Elsiesriver, I recieved more than 2 routers and started sending routers back with courier services. My first router I recieved in August. The installation was done in November after they fixed the stuff outside the yard. On Wednesday morning they started to replace the wires outside and my connection was online. That same day 10th November I called Vodacom service providers to let them know my installation is on. So they told me to plug the router in, so I plugged it in next to my smart TV. I told them the only device on my Fibre is my TV and my phone but there was no coverage. They instructed me to plug out and in again which I did. They troubleshoot the connection and Stil it did the same thing. Twice daily I called in and reported the issue but no one could guide me so the Monday morning I called in fed up with plugging router in and out etc, I canceled the application. Now they told me in order to cancel I have to give 30 day notice period which means I have to continue using the Fibre even though it doesn't pick up, for the month of November and December have to pay the full R699 for 35/25mbps for both months plus a cancelation fee.

How the hell do they expect me to pay something in unable to use. And I canceled within 7days after installation.

The problem is on their side, no one came out to come and check whether the cables are layed incorrectly.

I'm fed up calling in repeatedly and getting no answers to my questions or advice to my problem.

People before signing up on Vodacom Fibre let them check all you connections before signing any document. Guy's I even took speed tests and mailed screenshots to their email address... No response from anyone.