Terrible support

Extremely disappointed with Afrihost and Octotel.

I switched over on 1 September, after submitting my application a month in advance, expecting everything to be ready by the time my previous fibre service ended.

It has now been 5 days without internet, and my support tickets are not being responded to. I work from home, so having no internet has meant that I’ve had to constantly purchase mobile data just to be able to work.

This level of service is simply unacceptable. I gave them plenty of notice, yet I’ve been left without a working connection and with very little communication or support.

Unfortunately, if this is the level of reliability I can expect, I will be changing my fibre provider again and going with a company that actually values its customers and provides reliable service.

Extremely frustrating and, quite frankly, pathetic.