Terrible customer service!

Unfortunately there is no option for zero stars. Though they did actually install our fibre line... However, it was placed so shallow that it is visible through the grass in one place. We complained several times to get this fixed. All ignored. We then saw an Octotel vehicle and stopped the guys and asked them. They said its no good complaining to Octotel, we must complain to internet provider. So we did. Octotel arrived soon afterwards to "have a look" (I guess they did not believe that the cable was sticking out!). No intertest in spending a few minutes to to fix it. They said they will log it and another team will come fix. 6 weeks later and still nothing. Useless. They did not care about existing clients, only want new installations where they get paid.