Slow service from Octotel

I was disappointed by the slow service received from Octotel. When I returned from holiday on Monday 2 Jan my internet was down. I logged a ticket via Webafrica on Tuesday 3 Jan explaining that I needed internet to work from home. Unfortunately Octotel only came out to assist on Friday 6 Jan. An entire week without internet from my service provider even though they knew the urgency of the matter.

The technicians who assisted on the day were friendly and helpful. I'm just disappointed that it took Octotel almost an entire week to send help.