SERIOUSLY FRUSTRATED!!!

I logged a ticket with my ISP on Saturday to notify them that our internet was down. They confirmed on Saturday & yesterday that the ticket was logged with Octotel.

Since Saturday we have received no feedback on when our line would be back up.

Last night I found out that apparently the Octotel line outside our building has been cut & all the houses in our building do not have internet access.

This morning I spoke to a consultant at Octotel about the fact that we are aware that line into the building might have been cut, someone from Octotel was there last week Wednesday, Yesterday & coming through today to sort out the matter. We would like to know whether someone from Octotel is able to let us know when we can expect to have internet again.

After a 20 min call telling me that they are sending someone to inspect the line today. I became more & more frustrated, because as I mentioned in the beginning of the call, I know someone is coming today (as they did last week & yesterday), but we would like to know what the outcome will be after the 3rd visit from Octotel to inspect the line, as we have not received any communication from Octotel regarding this matter, all the while we are paying for a service we cannot use.