Poor service, fibre Internet

Fibre Internet connection thru Vodacom is down after technician replaced the router. Apparently was supposed to take an hour for the node to reset (??) but it is the next day and still no Internet. Cannot contact anyone at octotel to assist, the technician says someone at the office needs to register the new device. Escalated thru vodacom but it has been 6 weeks to get to this point. So both companies provide atrocious service, with no urgency to help. Very disappointed and won't recommend octotel to anyone if they have a choice.