Poor customer service

5 January 2023

We logged a ticket end of November to fix our vandalised fibre box outside our house. We had someone come in and restore the wires, but they left the demolished box untouched and said that they will make an appointment and come back. This never happened. To add: Octotel did make an appointment to come, but did not pitch up.

MWEB phoned us a few weeks later and asked if they can close the ticket, to which we responded negative, as the box was still broken due to vandalism.

Yesterday I had to re-open the ticket, which was closed without my knowing. MWEB said they "escalated" the request - but I know that is a hoax, as I worked for MWEB 14 years.

Today we are, again, sitting without Internet. I have a huge problem with the fact that our fibre wiring is exposed to the elements while we wait for Octotel to fix this. We covered the box with plastic wrap to try and stop the worst from happening...

I just want to know how long we still have to wait? Especially because we are without Internet. Again.