Pathetic service from Octotel

We have not had WiFi for 2 days now. Our ISP, Afrihost, says the problem is with Octotel. Octotel does not allow us to contact them directly and says we must contact our ISP. Afrihost only logs a ticket with Octotel and it can take up to 72 hours further to resolve. This is unacceptable. Octotel is a private company and not a government bureaucracy providing free services. We are in 2022 and internet issues should not take days to resolve.