OCTOTEL/COMX AUTOMATIC UPGRADE

As per an e-mail from ComX 15 February 2024 ......"From the 1st of March 2024 Octotel clients will be AUTOMATICALLY upgraded to a FASTER package ...... some packages may come with a SLIGHT price increase...."

I did not request and do not require the faster fibre package with a 30% INCREASE in monetary value.

I contacted ComX and requested a downgraded package.

ComX however informed me on 29 Feb 2024 that a downgrade is not allowed for existing customers. Only new customers can be signed onto a lower fibre package. This principle from Octotel is definitely food for thought i.e. ONCE I MAKE YOU SIGN, I GOT YOU BY THE *****

I was "courteously" reminded that Octotel has the right to change packages and tariffs as they see fit and if the automatic upgrade with 30 % increase in monetary value doesn't suit me, I can cancel my Octotel month to month subscription. I THINK THIS ONE SIDED APPROUCH FROM OCTOTEL STINKS.