Octotel worst service ever

The most disgusting service I have ever experienced in my life.

I wish there was a negative star as that would be a valid rating for this terrible service.

I placed an order with Octotel through Webafrica and frankly they are both *********** as I have been waiting for almost 3 months now.

I recently moved into a new complex and need internet in order to do my job I have been forced to constantly buy data and this has been extremely expensive and stressful. I was told that the fibre line was still active on the previous owners name. I don't understand how they can work this way because logically speaking what if I wasn't able to get in contact with the previous owner or if something had happened to that person what kind of idiot doesn't think these things through clearly someone does not have a brain to think.

I was luckily able to get in contact with the previous owner and of course to no surprise he cancelled his order already and these idiots are still charging him for months he wasn't here.

So I call and call Webafrica and I keep getting the same brain dead response almost like they are clones of eachother because they say they are going to escalate and flag the issue and someone will call me back that hasn't happened. I literally waited out there freezing period and still I get the same dumb answers I have gotten previously.

Some idiot who installed the Dasan box glued the box so firmly with glue that is spilling from the sides that it can't removed without damaging the wall, idiot because now I can't take it off correctly to check the serial number. Why would you put a serial number on the back of something that gets glued to the wall clearly whoever had that bright idea has never used their brains before. They do not have the capacity to think logically.

I resorted to calling Octotel directly because I couldn't deal with the idiots at Webafrica anymore. I got in contact with a lady at Octotel only for her to tell me that the line isn't active at all and I'm thinking to myself this whole time you have been telling me that the reason nothing can go through is because of the line being active.Then she tells me someone will call me to resolve the issue and of course no one has called me. I'm starting to think they lie to their customers just so they can't be responsible as it is hard to keep track of who you are speaking with everytime you make call to them.These people have not bothered to email or call me since November I constantly have to buy airtime to call them just to constantly go back and forth with no resolution for my issue.

Octotel has not once called or emailed me with regards to this issue and they are the problem.I am still waiting here in limbo as no communication has been actioned on their side. Completely disgusting as had I had the option I would switch to someone else but I am stuck with them.