Octotel Worst Customer Experience

After swapping ISPs in Decemeber and receiving the new Vodacom router on 22 Decemeber my parents have been without internet. We have contacted Vodacom and Octotel numerous times as the ONT needs reprovisioning. Vodacom is pushing the matter to the FNO Octotel who is stating that their reconnect department needs to check the order still. Order No: ***.