Octotel unfair service & charge

Fibre was rolled out in my area about a year ago (With a pre-order being placed a year before that). Anyway, i recently had a new gate installed and the Fibre wall box is now in the way of the gate. This now prevents me from opening the gate wide enough to pull my car in or out - affecting the security of my vehicle and also insurance premium for parking outside. So i contacted Octotel last week (24 February 2022) and explained the issue, they finally rep**** via email today (After logging the ticket / enquiry telephonically and whilst they promised someone would phone me). The email said that a call out fee R750.00 is now applicable to move the wall box. I'm frustrated because the wall box location was not decided on by me nor were we made aware of the process. Octotel simply came and did their thing. R750 is the standard call-out rate i presume, however R750.00 for an average working class person is a hefty amount for something completely out of my control. So what happens if the wall box is ****** ?? My Fibre package already costs me R649 pm with Mweb. I suppose if i lived in Constantia or Camps Bay not only would i have received good service they probably would have waived the call-out fee.