Octotel - terrible service

I completed all the paperwork for my FTH installation on 11 April. My fibre was installed on 15 April. I then had to follow up about the router and only then was it processed with RAM, who had my address incorrect. Not knowing when and if I’m getting a router, I purchased my own one and tried to connect it myself. I then received my router through another address. Vodacom are the operators and advised me that there is no internet connection as they are waiting for Octotel to “activate” it. My WhatsApp messages to the dedicated number have been ignored, my calls have been cut off and now I’m told that there is nobody available to help me, despite it not being a public holiday. I’m immensely inconvenienced and frustrated. Years ago I received far better service from another provider. I only went with Octotel as my estate recommended them. Needless to say, I’ll be advising them of the terrible service I’ve received. It’s been 3 weeks and I still have nothing