rB
rashied B

1 reviews | Active since Jan 2015

17 May 2023, 10:29

"Octotel Honey Trap"

I joined Octotel Fibre last year sometime why ? They were the only fibre infrastructure provider at the time with the ISP being Vodacom whihc had i suppose one could call the most reasonable packages in the area given they were the only providers servicing the area. They started out with 25/25 packages at R599 great i thought the lady that sold me the package told me hey dont worry we the only providers and we want to retain our clients and we know our business etc... the usual sweet talk when they want to court you, So everything was good but then it started 1st email we no longer servicing the current package and you will be upgraded to the new package went from R599 to R699 then again no longer servicing we wil upgrade to new 50/50 line speed went from R699 to R749 and then bang May we no longer offering those packages upgrading you to 100/100 new charge R999 now understand nowhere through this entire process was there consultation just a email informing you so i put up with the 1st 2 changes because it was still within in budget but the last 1 i thought oh hell no this is not on contacted Vodacom where i was pleasantly suprised to hear that they have no control over this it comes from Octotel directly but heres the interesting thing if you sign up with them now they still offer the 25/25 package so conclusion i came to after learning all of this its a "Honey Trap" they sweeten that deal and when you fall for it they just go ahead and do what they have been doing all along oh i was also informed by the Agent that its not just Octotel that does this but all the other Fibre Providers as well so guess i have to take my business and geniunely consider if fibre is as cheap as they make it out to be

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