Octotel fibre installation and support failure

Octotel Fibre installation teams and subsequent support staff are extremely ineffective and have not been able to successfully install and activate the fibre line at our home since November 2017. Constant follow up with Octotel and the service provider Axxess is still needed as there is no communication between the two companies and issues left unresolved if not followed up by yourself. The worst is constantly phoning and them telling you everything is fine and active on their side, and then pushing on, they admit there is something wrong with the installation or line.