OCTOTEL DON'T KNOW WHAT THEY ARE DOING

I had an agreement with Vuma for fibre, I paid for the router to be delivered and waited. I was called by Webafrica that Vuma don't operate this side but there is Octotel. Octotel came did installations and left. I'm waiting now for the router and for them to do the connection. They went and deducted R891.65 from my account whereas they agreement was R667.00 Lucky me there was not enough money. I'm now liable for the costs of this exercise they have done. I contacted then on whattsapp which did not yield any results either because they will ask for something e.g. Address and when you give them the response they are gone you find yourself waiting and waiting. They will tell start over. You can't get them on their office phones either. I asked them how can you deduct without sending me the router I paid R249 for in advance. They were shocked and they send me the router. I waited for them to assist with connecting me. They deducted again. Haybo I'm not even connected yet you are deducting. They went and suspended. It's clear they don't know what they are doing. Whoever has started the business will lose big time. Try to employ trained people or train your staff basic communication skills. Now they want the router I paid for and they want me to send back the fibre installations which they came to install themselves