OCTOTEL: DISSAPOINTING, NON-EXISTING SERVICE.

Octotel has been disappointing to deal with from the moment we started interacting with them. It took 2 months to get our Wi-Fi installed and for them to switch on the internet connection (both those months were paid even though we had no connection).They also do not treat their site workers well and they speak to them disrespectfully when the workers try to facilitate a resolve as a middle man. On phone calls octotel never takes responsibility for the issues and they always refer the customer to Home Connect (a wonderful service provider) which everytime we speak to them it is clear the issue is with octotel. They have horrible customer service our Wi-Fi has been down since 5 September and this issue has not been resolved it is now 11 September and on the phone they are unable to even explain what the issue is nor has there been an apology email to explain whether a server is down or so fourth. It is also quite clear that the level of customer service changes depending on the area you live in because we only received these problems once we moved to an area in the outskirts, the price per month has increased by over R300 and the connection has become weaker, and making sure the customers who have never missed payments are satisfied is no longer a priority. In our household we work from home and study from home making the Wi-Fi issue a huge inconvenience. If there is ever another option for Wi-Fi because the price is sure not worth it, use a different fiber network as this organization clearly does not care about their customers and continues to marginalize customers from previously disadvantaged areas. Last week when we called to find out octotel claimed they’re “experiencing intermittent connection problems in Cape Town but today on a call with a worker she had no idea of said issues instead the call probably did not even last 2 minutes before she said she is going to get their tech team to call without any information on what the problem is or if there would be a solution and we have not received said phone call from the tech team. It is very disappointing and frustrating because this area does not offer a different fiber network and we have to deal with this ********** service. I do not recommend octotel as a fiber network service at all.