Octotel Bad Service

My fibre has been down since 10 September 2026. I turned to their agent to get assistance, which took over one hour to get a human to respond to me. Upon response they advised there is an outage and uptime TBC. On 11 September 2026, I logged a call that my wifi is still down. I received an sms that that someone would come and assist. I was told to avail myself, left work early for someone to come on 14 September 2026 at 15:30. No one came I called the number that was communicating with me. Received no response. Sent a text. No response. I am still without internet and incurring an out of pocket expense for internet usage when I had paid for monthly package with Octotel . Very disappointed and will be changing my contract to another service provider.